{"id":94,"date":"2024-05-27T08:46:21","date_gmt":"2024-05-27T08:46:21","guid":{"rendered":"http:\/\/knest.go.ke\/en\/?page_id=94"},"modified":"2025-06-13T09:55:15","modified_gmt":"2025-06-13T09:55:15","slug":"customer-feedback","status":"publish","type":"page","link":"https:\/\/knest.go.ke\/en\/customer-feedback\/","title":{"rendered":"Customer feedback"},"content":{"rendered":"[vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;3%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;3%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; 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animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;60&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f93-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"93\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/94#wpcf7-f93-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"93\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f93-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"knest-feedback-form-container\">\n\t<style type=\"text\/css\">\n .knest-feedback-form-container {\n font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\n line-height: 1.6;\n color: #333;\n max-width: 800px;\n margin: 0 auto;\n padding: 20px;\n }\n \n .knest-feedback-form {\n background-color: white;\n padding: 30px;\n border-radius: 8px;\n box-shadow: 0 2px 10px rgba(0, 0, 0, 0.1);\n width: 100%;\n box-sizing: border-box;\n }\n \n .knest-feedback-form h1 {\n color: #2c3e50;\n border-bottom: 2px solid #3498db;\n padding-bottom: 10px;\n margin-top: 0;\n }\n \n .knest-feedback-form h2 {\n color: #3498db;\n margin-top: 25px;\n font-size: 1.2em;\n }\n \n .knest-form-group {\n margin-bottom: 20px;\n }\n \n .knest-feedback-form label {\n display: block;\n margin-bottom: 5px;\n font-weight: 600;\n }\n \n .knest-feedback-form input[type=\"text\"],\n .knest-feedback-form input[type=\"email\"],\n .knest-feedback-form input[type=\"tel\"],\n .knest-feedback-form textarea,\n .knest-feedback-form select {\n width: 100%;\n padding: 10px;\n border: 1px solid #ddd;\n border-radius: 4px;\n font-family: inherit;\n font-size: inherit;\n box-sizing: border-box;\n }\n \n .knest-feedback-form textarea {\n min-height: 120px;\n resize: vertical;\n }\n \n .knest-feedback-form button {\n background-color: #3498db;\n color: white;\n border: none;\n padding: 12px 20px;\n font-size: 16px;\n border-radius: 4px;\n cursor: pointer;\n transition: background-color 0.3s;\n }\n \n .knest-feedback-form button:hover {\n background-color: #2980b9;\n }\n \n .knest-required:after {\n content: \" *\";\n color: #e74c3c;\n }\n \n .knest-feedback-type-tabs {\n display: flex;\n margin-bottom: 20px;\n border-bottom: 1px solid #ddd;\n }\n \n .knest-feedback-tab {\n padding: 10px 20px;\n cursor: pointer;\n border: 1px solid transparent;\n border-bottom: none;\n border-radius: 4px 4px 0 0;\n margin-right: 5px;\n font-weight: 600;\n }\n \n .knest-feedback-tab.active {\n border-color: #ddd;\n border-bottom-color: white;\n background: white;\n position: relative;\n bottom: -1px;\n }\n \n .knest-feedback-tab[data-type=\"Complaint\"] {\n color: #e74c3c;\n }\n \n .knest-feedback-tab[data-type=\"Compliment\"] {\n color: #2ecc71;\n }\n \n .knest-feedback-tab[data-type=\"Enquiry\"] {\n color: #f39c12;\n }\n \n .knest-conditional-section {\n display: none;\n }\n \n .knest-conditional-section.active {\n display: block;\n }\n \n .knest-confirmation-message {\n display: none;\n padding: 15px;\n margin-top: 20px;\n border-radius: 4px;\n background-color: #dff0d8;\n color: #3c763d;\n border: 1px solid #d6e9c6;\n }\n \n .knest-note-box {\n background-color: #f8f9fa;\n border-left: 4px solid #3498db;\n padding: 15px;\n margin-bottom: 20px;\n }\n \n @media (max-width: 600px) {\n .knest-feedback-form-container {\n padding: 10px;\n }\n \n .knest-feedback-form {\n padding: 15px;\n }\n \n .knest-feedback-type-tabs {\n flex-direction: column;\n border-bottom: none;\n }\n \n .knest-feedback-tab {\n border: 1px solid #ddd;\n border-radius: 4px;\n margin-bottom: 5px;\n margin-right: 0;\n }\n \n .knest-feedback-tab.active {\n border-bottom-color: #ddd;\n }\n }\n \n \/* Additional WordPress-specific adjustments *\/\n .wp-block-column .knest-feedback-form-container,\n .wp-block-group .knest-feedback-form-container {\n max-width: 100%;\n padding: 0;\n }\n\t<\/style>\n\t<div class=\"knest-feedback-form\">\n\t\t<h1>Customer Feedback Form\n\t\t<\/h1>\n\t\t<div class=\"knest-note-box\">\n\t\t\t<p><strong>NOTE<\/strong>\n\t\t\t<\/p>\n\t\t\t<p>By providing the information requested below, you are authorising KNEST to utilise it exclusively for purposes of execution of the KNEST mandate and incidentals thereto.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<form id=\"knestFeedbackForm\">\n\t\t\t<h2>1. Your Details (Mandatory)\n\t\t\t<\/h2>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><label for=\"knestFirstName\" class=\"knest-required\">First name:<\/label><br \/>\n<input type=\"text\" id=\"knestFirstName\" name=\"firstName\" required \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><label for=\"knestLastName\" class=\"knest-required\">Last name:<\/label><br \/>\n<input type=\"text\" id=\"knestLastName\" name=\"lastName\" required \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><label for=\"knestEmail\" class=\"knest-required\">Email Address:<\/label><br \/>\n<input type=\"email\" id=\"knestEmail\" name=\"email\" required \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><label for=\"knestPhone\" class=\"knest-required\">Phone Number:<\/label><br \/>\n<input type=\"tel\" id=\"knestPhone\" name=\"phone\" required \/>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<h2>2. Type of Feedback\n\t\t\t<\/h2>\n\t\t\t<div class=\"knest-feedback-type-tabs\" id=\"knestFeedbackTypeTabs\">\n\t\t\t\t<div class=\"knest-feedback-tab active\" data-type=\"Complaint\">\n\t\t\t\t\t<p>Complaint\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"knest-feedback-tab\" data-type=\"Enquiry\">\n\t\t\t\t\t<p>Enquiry\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"knest-feedback-tab\" data-type=\"Compliment\">\n\t\t\t\t\t<p>Compliment\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<p><input type=\"hidden\" id=\"knestFeedbackType\" name=\"feedbackType\" value=\"Complaint\" \/>\n\t\t\t<\/p>\n\t\t\t<h2>Details\n\t\t\t<\/h2>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><label for=\"knestFeedbackDetails\" class=\"knest-required\" id=\"knestDetailsLabel\">Please provide details about your complaint:<\/label><br \/>\n<textarea id=\"knestFeedbackDetails\" name=\"feedbackDetails\" required><\/textarea>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-conditional-section active\" id=\"knestComplaintSection\">\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-conditional-section\" id=\"knestEnquirySection\">\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-conditional-section\" id=\"knestComplimentSection\">\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-form-group\">\n\t\t\t\t<p><button type=\"submit\">Submit Feedback<\/button>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"knest-confirmation-message\" id=\"knestConfirmationMessage\">\n\t\t\t\t<p>Thank you for your feedback! We have received your submission and will respond in due time.\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/form>\n\t<\/div>\n\t<p><script type=\"text\/javascript\">\n document.addEventListener('DOMContentLoaded', function() {\n \/\/ Handle feedback type tabs\n const tabs = document.querySelectorAll('.knest-feedback-tab');\n const feedbackTypeInput = document.getElementById('knestFeedbackType');\n const complaintSection = document.getElementById('knestComplaintSection');\n const enquirySection = document.getElementById('knestEnquirySection');\n const complimentSection = document.getElementById('knestComplimentSection');\n const confirmationMessage = document.getElementById('knestConfirmationMessage');\n const detailsLabel = document.getElementById('knestDetailsLabel');\n \n \/\/ Object mapping feedback types to their detail messages\n const detailMessages = {\n 'Complaint': 'Please provide details about your complaint:',\n 'Enquiry': 'Please provide details about your enquiry:',\n 'Compliment': 'Please provide details about your compliment:'\n };\n \n tabs.forEach(tab => {\n tab.addEventListener('click', function() {\n \/\/ Update active tab\n tabs.forEach(t => t.classList.remove('active'));\n this.classList.add('active');\n \n \/\/ Update hidden input\n const type = this.getAttribute('data-type');\n feedbackTypeInput.value = type;\n \n \/\/ Update details label text\n detailsLabel.textContent = detailMessages[type] || 'Please provide details about your feedback:';\n \n \/\/ Show relevant section\n complaintSection.classList.remove('active');\n enquirySection.classList.remove('active');\n complimentSection.classList.remove('active');\n \n if (type === 'Complaint') {\n complaintSection.classList.add('active');\n } else if (type === 'Enquiry') {\n enquirySection.classList.add('active');\n } else if (type === 'Compliment') {\n complimentSection.classList.add('active');\n }\n });\n });\n \n \/\/ Form submission\n const form = document.getElementById('knestFeedbackForm');\n form.addEventListener('submit', function(e) {\n e.preventDefault();\n \n \/\/ Validate form\n if (!form.checkValidity()) {\n \/\/ If form is invalid, show validation messages\n form.reportValidity();\n return;\n }\n \n \/\/ Show confirmation message\n confirmationMessage.style.display = 'block';\n \n \/\/ Scroll to confirmation message\n confirmationMessage.scrollIntoView({ behavior: 'smooth' });\n \n \/\/ Reset form after 30 seconds\n setTimeout(() => {\n form.reset();\n confirmationMessage.style.display = 'none';\n \/\/ Reset to Complaint tab by default\n document.querySelector('.knest-feedback-tab[data-type=\"Complaint\"]').click();\n }, 30000);\n });\n });\n <\/script>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; 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